Refund policy

RETURN AND REFUND POLICY

Last Updated: September 24, 2026

Thank you for shopping with Clara & Jane Jewels. We want you to love every piece you receive. If something isn't right, this policy explains how returns and refunds work.

1. RETURN WINDOW

You may request a return within 7 days of the date your order was delivered. Return requests made after the 7-day window cannot be accepted, except for damaged, faulty, or incorrect items as described in Section 6.

2. ELIGIBILITY

To be eligible for a return, items must be:

(a) Unused and unworn, with no signs of wear, scratches, damage, alteration, or exposure to water, perfume, lotions, or other substances.

(b) In their original condition, with all original packaging, pouches, boxes, tags, certificates, and any free gifts included with the order.

(c) Accompanied by proof of purchase, such as your order number or order confirmation.

Items that do not meet these conditions will not be accepted and may be sent back to you at your expense.

3. NON-RETURNABLE ITEMS

For hygiene and quality reasons, the following items cannot be returned unless they arrive damaged, faulty, or incorrect:

(a) Earrings for pierced ears.

(b) Personalised, engraved, resized, or custom-made pieces.

(c) Gift cards.

(d) Items marked as final sale at the time of purchase.

4. HOW TO START A RETURN

  1. Contact us through the Contact page at clarajanejewels.com within 7 days of delivery. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. We will review your request and, if approved, send you return instructions and the return address. Please do not send items back without first receiving approval, as unapproved returns may not be accepted.
  3. Pack the item(s) securely in the original packaging and ship them to the address provided.

5. RETURN SHIPPING COSTS

The customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

We strongly recommend using a tracked and insured shipping service, as we cannot be responsible for returns lost or damaged in transit. Please keep your tracking number until your refund has been processed.

6. DAMAGED, FAULTY, OR INCORRECT ITEMS

If your order arrives damaged, faulty, or is not the item you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. In these cases, we will cover the cost of return shipping and offer a replacement or a full refund, including original shipping charges, depending on availability and your preference.

Natural variation in gemstones, pearls, or handcrafted finishes, and normal wear such as tarnishing or fading of plating over time, are not considered defects.

7. REFUNDS

Once your return is received, we will inspect the item(s) and notify you by email whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5 business days of approval. Depending on your bank or card provider, it may take an additional 5 to 10 business days for the refund to appear on your statement.

Refunds cover the price paid for the returned item(s), excluding original shipping charges and return shipping costs, except in the case of damaged, faulty, or incorrect items as described in Section 6. If a discount code was used on your order, the refund will reflect the amount actually paid for the item.

8. EXCHANGES

We do not offer direct exchanges. If you would like a different size or item, please return the original item under this policy and place a new order for the item you want.

9. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet shipped can be cancelled for a full refund. Once an order has shipped, it cannot be cancelled and must instead be returned under this policy.

10. YOUR LEGAL RIGHTS

This policy does not affect any rights you may have under the consumer protection laws that apply where you live. Where those laws give you greater rights than this policy, including longer cancellation periods or rights relating to faulty goods, those rights will apply.

11. CONTACT US

For questions about returns or refunds, please contact us through the Contact page at clarajanejewels.com.